A business might hire certified access specialists like Christina Stevens to point out potential violations of the Americans with Disabilities Act.
Stevens stresses that the law is complex and in California the rules often change. For instance, a rule that once said an accessible parking spot must be labeled in blue paint now stipulates a specific shade of blue. No government agency has the task of actually making sure a business uses that specific shade of blue. So if a violation is noticed, it will probably be through a lawsuit.
NBC Bay Area's Vicky Nguyen took a short tour of San Jose with Stevens to see just how easy it is for businesses to violate the Act and risk lawsuit. Watch our full investigation into the ADA in California here.