The Latest
-
How to get reimbursed for pothole damages
Potholes are starting to appear on Bay Area roads. If one damages your car, Consumer Investigator Chris Chmura has some options to try to get reimbursed for repairs.
-
NBC Bay Area Responds: A look back at 2023
Hundreds of viewers needed help and sent in their warranties, receipts, and consumer complaints to our NBC Bay Area Resopnds team. Consumer Investigator Chris Chmura takes a look back at a successful 2023 fighting for you.
-
A look at fire safety issues at Milpitas' Great Mall amid holiday rush
As NBC Bay Area has been reporting, the Great Mall in Milpitas and the Burlington store inside are on fire watch because of problems with their fire alarms.
-
Waymo's driverless cars surpass 7 million miles, but are they safer than human drivers?
Google’s sister company, Waymo, unveils new research showing a lower crash rate for its driverless vehicles compared to human drivers in San Francisco and Phoenix.
-
Feds take nationwide action on transit worker assaults like ones shown in NBC Bay Area reports
The Biden-Harris Administration announced a nationwide action Wednesday to protect frontline transit workers, calling assaults on bus drivers and other transit employees “a national-level hazard.”
-
North Bay man's phone return charge
NBC Bay Area Responds to a North Bay man who needed help getting a company to fulfill a promise — a pricey, $750 promise. He asked Consumer Investigator Chris Chmura’s team to step in.
-
Family of young college woman killed by Cal Fire truck struggles for answers
A family of a Vacaville woman are struggling for answers after a firefighter in Napa, who hit and killed the college student while rushing to a fire, won’t face any criminal charges.
-
Months after bias findings, Santa Clara Co. won't release records on outgoing DA chief investigator
It’s been seven months since Santa Clara County’s Equal Opportunity Division (EOD) found the District Attorney’s chief investigator made a series of discriminatory workplace remarks about women, Black people, and transgender people, according to a source with knowledge of the investigation.
-
911 calling issues during Oakland armed robbery, crash
People who witnessed robbers cause a man to crash his car in Oakland say they called 911 but couldn’t get through on Friday.
-
South Bay couple's jump-start trouble
NBC Bay Area Responds to a South Bay couple whose dead battery cost them more than $2,000. That’s way more than it should cost to correct a simple dead battery. So, those viewers asked Consumer Investigator Chris Chmura for help.
-
Hit, shot at, kidnapped: Bus driver violence rises as AC Transit has highest assault rate
Bus drivers are critical to our public transit system, but many say they are facing worsening violence since the pandemic. AC Transit, which serves portions of Alameda and Contra Costa counties, is on track to have the highest rate of assault on bus drivers nationwide.
-
East Bay couple's travel insurance trouble
NBC Bay Area Responds to an East Bay couple that needed a lifeline with a cancelled cruise. They tapped out Responds teams for help. Consumer Investigator Chris Chmura has the case, and a lesson for those who are ever in the same boat.
-
Exclusive: Palo Alto investigation reveals disturbing details in charged dog trainer case
A Palo Alto police report obtained exclusively by NBC Bay Area’s Investigative Unit, reveals disturbing details about the probe of a dog trainer charged in the disappearance of a Peninsula German shepherd.
-
State legislator, expert seek testing to vouch for at-risk welds at PG&E's Diablo plant
With PG&E seeking to extend the life of the Diablo Canyon nuclear plant another 20 years, a state legislator and a long-time pro-nuclear scientist are calling for PG&E to conduct key testing.
-
More radioactive objects found in SF's Hunters Point shipyard testing
The ongoing testing on the old Hunters Point Naval shipyard has turned up a piece of radioactive glass and another radium deck marker.
-
South Bay man's hotel car damage
NBC Bay Area Responds to a South Bay man whose hotel stay cost him two grand more than he expected. He asked Consumer Investigator Chris Chmura’s team for help getting his money back.
-
Oakland failed to process 1,000 dispatcher applications amid 911 staffing crisis: city councilmember
As Oakland’s 911 response time climbed to the worst out of every city and county in California, the city’s Human Resources Management Department missed out on about 1,000 submitted 911 dispatcher applications for an entire year.
-
South Bay man's matchmaking mismatch
NBC Bay Area Responds to a South Bay man who wanted to find his match. But, instead, engaged in a subscription battle. He asked Consumer Investigator Chris Chmura’s team to make some advances with his case.
-
South Bay woman's fleeting flight credit
NBC Bay Area Responds to a South Bay traveler who had thousands of dollars in flight credit up in the air. She faced roadblocks, so she turned to Consumer Investigator Chris Chmura’s team.
-
Exclusive: Woman in Walnut Creek serial rapist case says police should've connected dots sooner
A Walnut Creek man has been charged with raping more than half a dozen women. Some filed reports years ago. So, why did it take so long for law enforcement to act? That’s the question coming from his latest alleged victim who spoke exclusively to NBC Bay Area’s Investigative Unit.