911 Calls Down From Land Lines in South Santa Clara County

By Lisa Fernandez
|  Tuesday, Apr 16, 2013  |  Updated 12:30 PM PDT
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911 Calls Down From Land Lines in South Bay

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Gilroy and Morgan Hill  experienced an emergency phone system failure Tuesday morning and residents were mpt able to call 911 from their land lines.

Giloy police said the problem is currently being diagnosed by the phone company and it appears the outage is within and outside the city limits of Gilroy. 

At about 3:45 a.m., the PG&E substation on Metcalf Road in San Jose had been vandalized, and there had been reports of gunshots two hours earlier, authorities said. It was not immediately clear if the two events were related.

Before noon, AT&T spokesman George Ross told NBC Bay Area that crews had rerouted the lines so that 911 service was restored at the Gilroy police department. AT&T provides the service to the Gilroy police department.

Still, AT&T said there may be some customers in the San Jose experience issues with wireless phones because of the cut cable, and Ross said that technicians were working around the clock to fix the damage.

When NBC Bay Area called the Gilroy police phone number from a landline at 12:15 p.m., the lines were not in service.

In Morgan Hill, city spokeswoman Maureen Tobin said that landlines were still not working as of 12:30 p.m., but calls to the 911 dispatch were coming in - she advised residents use cell phones instread. If that doesn't work, she said, residents should go to the nearest fire station for help.

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