Bay Area Smartphone Owners Stung by Samsung Recall - NBC Bay Area
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Bay Area Smartphone Owners Stung by Samsung Recall

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    NEWSLETTERS

    Samsung is recalling 2.5 million Galaxy Note 7 smartphones because of issues with the battery. Scott Budman reports. (Published Friday, Sept. 2, 2016)

    “Wait, what do I do?”

    We heard that a lot Friday, when word got out that Samsung was recalling 2.5 million Galaxy Note 7 smartphones.

    The problem is in the battery. About 35 owners say their phones caught fire, according to Samsung.

    “This is a pretty big recall,” says Silicon Valley analyst Ben Bajarin of Creative Strategies. “What the fallout will be, remains a big question.”

    Short term, we know that if you already have a Note 7, you should return it. Samsung says it will replace your phone — in about a week — or let you have another Samsung phone.

    It’s worth mentioning that this happens as Apple gears up to introduce its new iPhone on Sept. 7 in San Francisco.

    Scott tracks phones on Twitter: @scottbudman

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