Credit Card Receipts from Bay Area Old Navy Store Mistakenly Shipped to Shopper in Upstate New York

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    NEWSLETTERS

    Attention, Old Navy shoppers: Your credit card receipt, with full account number and signature, may have ended up in a random mailbox in Upstate New York. Marianne Favro reports. (Published Wednesday, Jan 15, 2014)

    Attention, Old Navy shoppers: Your credit card receipt, with full account number and signature, may have ended up in a random mailbox in Upstate New York.

    Anita Vogel lives in West Seneca, New York, near Buffalo. She recently received a package in the mail containing hundreds of credit card receipts from Bay Area shoppers.

    “I’m shocked, especially with everything going on with Target and everything,” Vogel said. “I just think people should know that this happened."

    The receipts arrived in Vogel’s mailbox along with clothing she ordered from Old Navy.

    “It’s addressed to me with my shipping label,” Vogel said. “But when you open it, there was the bag of receipts…and inside are hundreds of credit card receipts, temporary shipping passes, account numbers, full account numbers."

    All of the receipts appeared to be from the Old Navy store at Westfield Valley Fair in Santa Clara. Store manager Jennifer Naigle told NBC Bay Area she was aware of the problem but would not comment on how it happened.

    NBC Bay Area also reached out to Old Navy's parent company, San Francisco-based Gap, which issued the following statement:

    "Due to unfortunate human error, a package intended for company headquarters was accidentally mailed by one of our employees to a customer. The package contained partial credit card information for a limited number of customers who shopped at our Valley Fair Old Navy store in Santa Clara, CA, December 29-January 4. Any concerned customers can contact us at 1-800-653-6289 for more information. We are in the process of reviewing store procedures to safeguard against this in the future. We apologize for the mistake and appreciate that this was brought to our attention.” --- Paula Conhain, Gap Inc. spokesperson.

    Vogel and her husband didn't want the receipts to get in the wrong hands so they dropped them off at an Old Navy store near their home.

    Consumer fraud experts said the Vogels did the right thing. The info they accidentally received could have been the perfect ingredients for identity theft if it landed in the wrong hands.