Experts Weigh In On How Police Can Deescalate Potential Volatile Situation - NBC Bay Area
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Experts Weigh In On How Police Can Deescalate Potential Volatile Situation

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    One communications expert says there is a more effective way for police officers to deescalate a potentially volatile situation. Damian Trujillo reports. (Published Thursday, July 14, 2016)

    One communications expert says there is a more effective way for police officers to deescalate a potentially volatile situation.

    And it all has to do with the way the officer speaks with a person.

    In fact, voice commands a re key part of the training, which is shown in video of one of the San Jose police academies last year.

    "There can be an opportunity there for them to improve," said Mike Aguilera with Aguilera and Associates.

    Aguilera is certified in what is called neurolinguistics programming. He does executive communications coaching for companies like Lockheed and Cisco.

    Although he is not trained in police tactics, Aguilera says officers might want to rethink some of their commands.

    "Don't move, or don't resist me. I caution people because a mind can't process a negation that fast. Don't move. They have to think about moving in order to make sense of that," Aguillera said.

    Leonard Rosson is a master instructor for POST, the state agency that trains police officers.

    "Officers from the start are always taught how to communicate with people. How to de-escalate a situation," Rosson said. How to get people to cooperate without having to use force.

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