Mario Mapoy reached out to us after firefighters accidentally broke into his son’s condo.
He says the trouble began when the Livermore-Pleasanton fire department was responding to a 911 call. When they arrived and no one answered the door, they broke it down. It was an emergency, after all.
But they broke down the wrong door. Firefighters had responded to the wrong condo.
Mario’s son had the door replaced – which he says was customized by the condo’s builder – at a cost of more than $2,000.
He then turned to the City of Pleasanton for reimbursement. The city approved his claims, but only paid $1,360 dollars.
We contacted the City of Pleasanton to ask: why?
It quickly paid Mario’s son the rest of what it owed him.
In a statement the city said “the claim was calculated based on the depreciated value of the door.” The city assumed full responsibility and paid the claim in full.
It’s important to realize that cities and counties are often insured, just like consumers. So, claims against government can run into the same roadblocks.