EgyptAir: Passenger Detained After Storming Cockpit | NBC Bay Area
National & International News
The day’s top national and international news

EgyptAir: Passenger Detained After Storming Cockpit

The Friday incident took place aboard charter airline CairoAir 462

    processing...

    NEWSLETTERS

    Moazzam Ali Brohi/Getty Images, File
    File photo

    EgyptAir says a passenger has been detained after storming the pilot's cockpit on a flight carrying 150 passengers.

    The Friday incident took place aboard charter airline CairoAir 462, which took off from the Saudi capital, Riyadh, to Alexandria's Borg el-Arab airport, EgyptAir said.

    The passenger was not armed.

    "The crew checked if the passenger was not carrying whatever can impact the security and the safety of the passengers," it said.

    Airlines Reading, Responding to Social Media Rants

    [NATL-DFW] Airlines Reading, Responding to Social Media Rants
    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published Thursday, Sept. 29, 2016)

    The pilot notified airport authorities, who declared a state of emergency. The passenger was detained when the plane landed, EgyptAir said.

    EgyptAir suffered a tragic loss in May when Flight 804, an Airbus A320 flying from Paris to Cairo, plunged into the Mediterranean Sea, killing all 66 people on board. The cause of the crash remains unknown.