Uber Customer Claims Driver Assaulted Him

By NBC Bay Area Staff
|  Tuesday, Nov 26, 2013  |  Updated 5:44 AM PDT
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The popular car service Uber is being blasted by a San Francisco customer claiming a driver assaulted him. Jean Elle reports.

The popular car service Uber is being blasted by a San Francisco customer claiming a driver assaulted him. Jean Elle reports.

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The car service Uber is being blasted by a San Francisco customer claiming a driver assaulted him.

James Alva booked a ride home from a Castro bar early Sunday morning. He says he made it as far as the intersection of 18th and Market streets. That’s where the driver allegedly ordered him out of the car and hit his phone out of his hands after using racist and homophobic slurs.

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Alva was given a refund for his $14 fare, but says the company isn't taking responsibility for the driver's behavior.

Uber says all of its drivers must pass a background check and are subject to ongoing reviews.

The San Francisco-based company also responded by reminding customers that “even before pickup, you are given your driver’s name, photo, car type and license plate number so that you can make sure you’re getting in the right car with the right driver.”

Alva says the driver information did not match, but the driver knew his name, so he got in.

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