NBC Bay Area is committed to making closed captioning services available to all our viewers. As part of that commitment, we want to hear from viewers who experience problems with closed captioning on our programs. If you have any difficulty with closed captions, please let us know:
Contact us by phone:
Leave a message including your phone number with area code so that we can contact you with information about your complaint.
Contact us by FAX:
Please include your phone number with area code or address so that we can contact you with information about your complaint.
Contact us by email:
Please include your email address in your note so that we can contact you with information about your complaint.
Contact us by mail:
2450 N. First Street
San Jose, CA 95131
Please include your phone number, email or a return address so that we can contact you with information about your complaint.
Mobile Web and News App Closed Captioning FAQ
Is Closed Captioning Available?
We are pleased to offer closed captioning on all live simulcast streams made available through mobile browsers and mobile apps. Videos with closed captioning will have a “message icon” in the player controls. Just tap to enable or disable. If the icon is not displaying, follow the directions in the next section to turn on closed captioning within the device OS settings.
How do I make the Closed Captioning text bigger or change the style?
You may customize the display of closed captioning including changing the size, font, color, and styling. These customization options are available by accessing the device OS settings for iOS and Android and then selecting the desired options from the menu.
For iOS, the Accessibility settings are located under the Settings icon on the iPhone homescreen, then choose General, Accessibility, Subtitles & Captioning.
For Android, the Accessibility settings are located under Settings, then choose My Device, and then Accessibility. The Accessibility features are available under this Accessibility screen.
Who can I contact with questions about Closed Captioning?
To report an issue or concern regarding closed captioning on this website, please contact us at firstname.lastname@example.org.
Please detail your issue or concern by providing the following information:
• Name of the program
• Description of the issue (e.g., missing captions on a particular episode, captions cut off, timing is off)
• Website or application where you viewed the program
• Approximate time and date that the issue occurred
• Your name and contact information including mailing address, email and phone number
Written complaints concerning captioning on programs made available online or through mobile apps may be sent to:
Vice President Regulatory Affairs
300 New Jersey Ave. NW
Washington, DC, 20001-2030