The Latest
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Cruise probe blames poor internet, bad leadership, ‘flawed' decisions for driverless car woes
An independent review paid for by Cruise, aims to shed light on how the embattled autonomous vehicle company responded following an Oct. 2 accident, in which a driverless car in San Francisco dragged a woman 20 feet
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Is homelessness getting worse in the Bay Area?
Is homelessness getting worse in the Bay Area? We’ll soon find out after volunteers have been going out counting as many homeless as they can find on the streets.
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How to get free credit reports
NBC Bay Area Consumer Investigator Chris Chmura explains how to access free, weekly credit reports and how to dispute any errors you find.
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South Bay woman's phone tax exchange
NBC Bay Area Responds to a South Bay woman whose cell phone upgrade set off a costly domino effect. She asked Consumer Investigator Chris Chmura’s team to dial up a solution.
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Expensive fridges are dying young. Owners are suing, claiming fraud
Some owners of LG and Kenmore fridges that broke down far sooner than they should have are now suing the companies, claiming fraud.
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Data reveals Bay Area cities with most rent-burdened residents
New data reveals renters in the East Bay are having the toughest time with paying one-third of their pay on housing.
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North Bay family's bank battle
NBC Bay Area Responds to a North Bay family’s bank battle. They asked Consumer Investigator Chris Chmura’s team for help getting more than $15,000.
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How to see your bank bio
Most of us know the big credit bureaus keep a file about us — our credit report. Well, did you know that banks do the same kind of thing? And, just like credit reports, you can see your file for free. Consumer Investigator Chris Chmura shows us how.
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Family's European flight flop
NBC Bay Area Responds to a family’s European flight flop. They asked Consumer Investigator Chris Chmura to land an overdue reimbursement.
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South Bay man's trade-in trouble
NBC Bay Area Responds to a South Bay man who says a cellular company cut its promise in half. He was set to lose $400. So, he called Consumer Investigator Chris Chmura’s team.
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Exclusive: 95 VTA taxpayer-funded vehicles left to depreciate 4+ years, some targeted by thieves
After the Santa Clara Valley Transportation Authority (VTA) retired nearly 100 paratransit cars and vans, NBC Bay Area’s Investigative Unit found the agency left the vehicles in parking lots for years.
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NBC Bay Area Responds to a strong 2024
The new year is starting strong for our Responds and Responde teams. Consumer Investigator Chris Chmura shares some happy viewers who are kicking off 2024 with extra cash to celebrate.
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PG&E becomes California's most expensive power provider
On Jan. 1, PG&E started charging 13% more for power. The rate hike – expected to cost an average family another $33 a month – will pay to bury power lines and other wildfire mitigation efforts. But it is likely to be just the beginning of the pain.
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Federal student financial aid: What to know
We’re in the middle of winter, but millions of parents need to focus on fall. Consumer Investigator Chris Chmura explains why.
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How to get reimbursed for pothole damages
Potholes are starting to appear on Bay Area roads. If one damages your car, Consumer Investigator Chris Chmura has some options to try to get reimbursed for repairs.
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NBC Bay Area Responds: A look back at 2023
Hundreds of viewers needed help and sent in their warranties, receipts, and consumer complaints to our NBC Bay Area Resopnds team. Consumer Investigator Chris Chmura takes a look back at a successful 2023 fighting for you.
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A look at fire safety issues at Milpitas' Great Mall amid holiday rush
As NBC Bay Area has been reporting, the Great Mall in Milpitas and the Burlington store inside are on fire watch because of problems with their fire alarms.
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Waymo's driverless cars surpass 7 million miles, but are they safer than human drivers?
Google’s sister company, Waymo, unveils new research showing a lower crash rate for its driverless vehicles compared to human drivers in San Francisco and Phoenix.
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Feds take nationwide action on transit worker assaults like ones shown in NBC Bay Area reports
The Biden-Harris Administration announced a nationwide action Wednesday to protect frontline transit workers, calling assaults on bus drivers and other transit employees “a national-level hazard.”
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North Bay man's phone return charge
NBC Bay Area Responds to a North Bay man who needed help getting a company to fulfill a promise — a pricey, $750 promise. He asked Consumer Investigator Chris Chmura’s team to step in.