NBC Bay Area Responds to cancelled flight, blank gift cards
When you’re struggling to get through to a company, our consumer team is there to help.
The Latest
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NBC Bay Area Responds: Missing newspapers and tax deadline tips
Consumer Investigator Chris Chmura provides a quick tip ahead of the tax filing deadline.
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How to get free, face-to-face tax help this Weekend
Income tax returns are due Monday. If you have questions, the IRS will open its doors for special Saturday hours. Consumer Investigator Chris Chmura shows you where and what to expect.
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How to check if your eclipse glasses work
NBC Bay Area Consumer Investigator Chris Chmura explains how to check if your eclipse glasses work when you need it.
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NBC Bay Area Responds to settlement check
NBC Bay Area Responds to a Peninsula viewer who had some questions about a settlement check he is expecting. Consumer Investigator Chris Chmura reports.
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Toll bill too high? Your windshield might be to blame
Is your car’s windshield making you pay when you’re carpooling? The windshields on some cars are keeping drivers from getting toll tag discounts.
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AT&T upgrade bonus? NBC Bay Area Responds
Consumer Investigator Chris Chmura responds to a Fremont woman who was promised a deal from AT&T.
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NBC Bay Area Responds to travel trouble
NBC Bay Area Consumer Investigator breaks down the most common complaints sent to his team.
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State Farm cutting more than 70K policies in California
Thousands of California homeowners will be left without insurance after State Farm announced its plans to not renew policies.
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South Bay woman's ambulance bill issue
NBC Bay Area Responds to a South Bay woman who needed assistance settling an ambulance bill, because that bill was mistakenly paid twice. She asked Consumer Investigator Chris Chmura’s team for help.
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Airline imposters warning: What to know
Attention spring breakers: Look out for airline imposters. That’s the warning from the NBC Bay Area Responds team. Consumer Investigator Chris Chmura in this segment helps you steer clear of a high-flying fraud.
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NBC Bay Area Responds to cash transfer issue and engine dispute
Consumer Investigator Chris Chmura provides a recap of recent cases his team has worked on.
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NBC Bay Area Responds to sloppy customer service
Every day our consumer team rescues viewers who are swimming in sloppy customer service. We throw out safety lines in English and in Spanish. Consumer Investigator Chris Chmura shares some recent results.
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Fridge failures: LG says angry owners can't sue, company points to cardboard box
NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems. Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.
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NBC Bay Area Responds to driver's license issue
NBC Bay Area Responds to a Peninsula teen whose road to a driver’s license was bumpy. She turned to Consumer Investigator Chris Chmura’s team for direction.
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He had 5,000 gift cards. Prosecutors allege ‘sophisticated' scam; FBI warns of ‘untraceable cash'
A man was caught with more than 5,000 gift cards in Sacramento. Now, he is accused of fraud. NBC Bay Area Responds team maps a global web aimed at draining your gift card and turning it into “untraceable” international cash.
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NBC Bay Area Responds: Solar energy payment
NBC Bay Area Responds to a San Jose man who did not get his usual yearly payment for extra energy produced by his solar panels.
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NBC Bay Area Responds: Gift card warning
NBC Bay Area Responds to a South Bay woman who got a useless gift – a gift card that did not work.
