Consumer Resources - NBC Bay Area
NBC Bay Area Responds Archive

NBC Bay Area Responds Archive

Consumer Resources



    Better Sleep = Better Grades

    Is my doctor licensed? Can my landlord terminate my tenancy? How can I get my credit score? We've compiled this comprehensive list of resources to help answer your burning consumer questions.

    Airline Complaints

    First contact the airline. If the carrier does not resolve your issue, the U.S. Dept. of Transportation takes complaints.

    Automotive Maintenance and Repair

    The California Department of Consumer Affairs Bureau of Automotive Repair investigates complaints against auto mechanics and dealerships.


    Many lawyers are specialized. The California Bar can help you choose the right attorney.

             Find a lawyer

    Car Buying

    A Bill of Rights protects consumers when buying a car in California.

             Your rights

    Car Recalls

    The National Highway Traffic Safety Administration lets you search for open recalls using your VIN.

             Search your car

    Credit Reports

    Free credit reports are available to consumers once a year, but only from one industry-backed website.

              Check your report

    Credit Scores

    You have at least three credit scores, but your credit report is likely more important than the number.


    Death & Funerals

    State law governs what is (and what is not) required for burial or cremation.

             Read the law


    Verify that your physician is licensed. If you have a complaint, notify the state.

              Check a license

              Report malpractice


    Most homeowner’s and rental insurance policies do not cover earthquake damage. Adding it requires a fee.

              Cost calculator

    Health Insurance

    If you have a problem with your health plan, such as a billing dispute or a denied claim, you can file a complaint, appeal, or grievance with the California Department of Managed Health Care.

    File a complaint

    Insurance Fraud

    California insurance agents must hold a valid license issued by the state. Penalties can be levied for fraud.

              Check an agent’s license

              Report fraud

    Landlord/Tenant & Evictions

    California law allows landlords to terminate your tenancy, but only with proper notice.

              Learn more

    Lemon Law

    California’s Lemon Law applies to new vehicles, and requires repairs within a “reasonable” time.

              How to file

    Lottery Scams

    Criminals often use the lure of the lottery to carry out scams. Beware.

              Protect yourself


    Plumbers are licensed by the California Department of Consumer Affairs - Contractors State License Board.


    Product Complaints

    The Consumer Product Safety Commission encourages consumers to report unsafe products.

             Report a defect

    Product Recalls

    The Consumer Product Safety Commission maintains a database of recalled products.

             Search for recalls

    Robo Calls

    Most unsolicited calls that are auto-dialed are illegal. The Federal Trade Commission investigates complaints.

             Report a robo call

    Student Aid

    You do not need to pay to file for federal student aid. The application is free.

              Apply for grants, scholarships, and loans

    Towing Problems

    California law requires notice before towing a vehicle. The Bureau of Security and Investigative Services polices towing companies.

              SFPD tips

              Submit a complaint

    Travel Insurance

    Not all delays or cancellations are covered. Also, some credit card include coverage at no additional cost.

              Buy or not


    USPS Informed Delivery

    The U.S. Postal Service provides this free service, which sends you daily emails or mobile phone alerts when new letters and packages headed for your mailbox.

    U.S. Postal Service Informed Delivery