The latest setback for the Samsung Galaxy Note 7 smartphone has some Bay Area consumers fed up.
Less than a month after saying it fixed the problem with the Note 7 catching fire, the new phones also are catching fire. Carriers like AT&T and Verizon have cut off sales, and now the company has stopped production of the phone and has asked users to shut it off.
"I'm done, I'm sick of it," said Ali Barry, of Milpitas. "It gets hot when charging, I've told them that."
Barry has had every generation of the phone. He went to replace his Note 7 just last week.
"I was livid when I got it exchanged," he said. "They wouldn't let me turn it on in the store so they would not transfer over any of my information."
Now Barry and others will have to do it again. The company, along with the Consumer Product Safety Commission, is asking users to turn off the phones immediately and exchange them for a different type of phone.
"It's a headache, it's frustrating, it's getting old," Barry said.
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Samsung released a statement Monday.
"Even though there are a limited number of reports, we want to reassure customers that we are taking every report seriously," the South Korea-based company said.
Consumer Reports says it's very unusual for a replacement model to have the same defect as the original.
"You should take advantage of the fact that carriers are willing to replace these phones with different phones or refund your money," said Glenn Derene of Consumer Reports. "Just take the phone in and stop using it."
Baltazar Gonzalez bought the replacement Saturday and exchanged it back Monday. Despite the setbacks, he's sticking with the company.
"I didn't want another phone, just wanted to try something new so I went with a Samsung," Gonzalez said.
Samsung stock fell 6 percent on the news while Apple shares rose slightly before closing Monday.
Samsung Note 7 users can find recall details on the company's website.
