Caltrain's executive director apologized to customers for the heat and discomfort they experienced Friday night after a train crashed into a vehicle in Burlingame, according to a statement.
Northbound Caltrain 371 hit a vehicle at the Broadway Avenue crossing, Caltrain officials reported just after 5:30 p.m. Friday.
More than 900 people were onboard, train officials said, adding that no one was hurt.
The train remained stopped for nearly two hours until a replacement crew came to move it, Caltrain officials said. Also, inspectors had to confirm the tracks were safe and crews had to conduct the necessary maintenance after a crash, they said.
But the train lost lighting and air conditioning, and combined with crowded conditions, customers complained of discomfort and heat, according to train officials .
"I deeply regret the distress tonight's incident caused our customers and apologize for the unacceptable delays in responding to the customers onboard the train involved in the accident," Caltrain executive director Jim Hartnett said in a statement. "Safety is always our primary concern. That extends to the comfort of passengers on board our trains. Tonight's incident was extraordinary."
Hartnett said in the statement that he is initiating a review of the incident to identify what happened and how the company can respond better.
"Our customers should feel safe and comfortable," the statement said. "We have to be better, even when faced with an extraordinary situation."