Part of the loading area at the Shoreline Amphitheatre in Mountain View collapsed, forcing organizers to postpone Friday's Matchbox Twenty and Counting Crows concert.
Organizer Live Nation said part of the ramp from the road to the loading dock collapsed. It's about 15-feet wide and 5-feet deep. Officials also said a temporary fix like a bridge would not work, forcing the postponement.
"You want to give people as much time possible, but you also don't want to call the show too early if there's a chance that the show could happen," Live Nation Vice President Aaron Siuda said. "So we had to work with all parties involved."
Some fans did not know the show was called out until they showed up.
"We were like, 'Did we get the time right?'" San Jose resident Cheryl Jimenez said.
Jimenez and her daughter were told when they arrived the concert had to be pushed back.
"It really sucks this happened," Jimenez said. "I've been waiting for this concert."
The concert is now postponed until Tuesday, but the Counting Crows cannot reschedule. The band tweeted their displeasure Friday afternoon.
Fans who traveled about 85 miles from Modesto wish they had at least received an e-mail notification.
"There's no way we're making it back here Tuesday," Modesto resident Wendy Feese said.
Organizers said tickets can be refunded.
No shows are planned at the Shoreline Amphitheatre this weekend and organizers said repairs will be completed in time for Tuesday's rescheduled concert.