SJ Police Use 911 Translation Service - NBC Bay Area

SJ Police Use 911 Translation Service

The San Jose 911 center is now using the service through AT&T.



    Translation Technology Will Help in Emergencies

    Language Line services of Monterey, has a mobile 911 service that will translate 170 different languages, to assist in the event of an emergency. Damian Trujillo reports. (Published Tuesday, July 17, 2012)

    In a diverse area like the Bay Area, where residents speak dozens of different languages, some first responders are now relying on an interpretation service called Language Line in Monterey.

    In its’ 30 years, Language Line Services has been answering 20 million phone calls per year, interpreting in 170 different languages for  first responders, businesses, and government agencies. 

    “The Bay Area is a melting pot,” said San Jose police spokesman, Sgt. Jason Dwyer. “You can’t control who’s calling. The service expectation is the same, no matter the language.”

    The San Jose 911 center is now using the service through AT&T, which is helpful in a city of more than 1 million residents, where at one high school alone - Independence High - students speak more than 70 languages.

    911 Interpreter

    [BAY] 911 Interpreter
    A Bay Area company says it has a new feature that can help you save a life, even if you don't speak the local language. It already helps interpret for police, fire and hospitals. But now, it's going mobile. Here is NBC Bay Area's Damian Trujillo with how a company in Monterey could make an emergency easier to comprehend.
    (Published Tuesday, July 17, 2012)

    Language Services has now unveiled a real time mobile service, where officers on the scene can call the center itself by dialing * 4.

    “It’s all about mobility today,” said John Britton, spokesman for AT&T.

    “The English speaking paramedic can get Vietnamese assistance on the phone real quick. It can save a life.”

    Language Line says one in five people living in the U.S. speaks a language other than English.

    “You can immediately get one of our interpreters on the line to deal with whatever situation, a national catastrophe like Katrina, or something as simple as a car accident,” said Scott. W.  Klein, C.E.O. of Language Line.

    The mobile service is exclusive business customers on AT&T right now.

    Language Line will provide 5,000 interpreters worldwide.