The Future of GoPro: A Conversation With Founder & CEO Nick Woodman - NBC Bay Area
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The Future of GoPro: A Conversation With Founder & CEO Nick Woodman

The Bay Area company that invented the action camera has struggled in recent years, but Woodman says he's fixing it — by going back to what GoPro does best

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    The Future of GoPro: A Conversation With Nick Woodman

    "We grew our category from scratch," Nick Woodman told a group of reporters. It's a claim few founders can make. But before Woodman's around-the-world surf trip in 2002, there was no such thing as an action camera. Now, as GoPro launches its newest cameras, Woodman sat down with us to talk about how he's bringing the San Mateo company back from the brink of oblivion.

    (Published Tuesday, Oct. 1, 2019)

    What to Know

    • Founded in 2002, GoPro invented the action camera as we know it today

    • GoPro's tumbling stock price during the year after its 2014 IPO has become a cautionary tale in Silicon Valley

    • GoPro's new Hero 8 and Max cameras are a window into CEO Nick Woodman's new direction for the company

    "We grew our category from scratch," Nick Woodman told a group of reporters gathered at GoPro's headquarters in San Mateo.

    It's a claim few founders can make. But before Woodman's around-the-world surf trip in 2002, there was no such thing as an action camera.

    "There was no camera that was gonna allow me to film myself and my friend while we were surfing," he explained in our interview, telling a story he's now likely told thousands of times. "So I went to work on this idea to strap a camera to my wrist, and the prototype worked so well that the lightbulb went off, and I went, 'Wow!'"

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    A lot has happened since 2002. Woodman founded GoPro before YouTube was launched in 2005, and before the original iPhone debuted in 2007. Yet, for most of a decade, the company thrived in its niche, making affordable and nearly-indestructible cameras for high-adrenaline activities like surfing, cycling and snow sports.

    But it was that early success, Woodman reflects, that led GoPro to a major bump in the road shortly after it went public in 2014.

    What Went Wrong

    "In the early days, we didn't do any consumer research," Woodman confessed. "We invented the category, we invented the product, we had a lot of success with each product we made for so many years that we felt we could just keep growing the business that way."

    Nick Woodman came up with the idea that became GoPro when he wanted a way to photograph himself and his friend while surfing.
    Photo credit: Courtesy of GoPro

    But with the launch of 2014's Hero4 camera — the first to be available with a built-in color screen — GoPro began to find that its market was saturated. Among the athletes and adrenaline junkies that made up its core audience, most already had a Hero2 or Hero3 — and critics said the Hero4 just wasn't different enough to justify the upgrade.

    Cheaper action cameras were beginning to creep into the market, and some customers were opting to simply shoot video with their smartphones. GoPro was left scrambling.

    Although the Hero4 was GoPro's first camera to feature a built-in color screen, critics said it was too similar to GoPro's earlier cameras to warrant an upgrade. When the Hero4 remained at the top of the lineup for two years while competitors released their own action cameras, analysts began warning that GoPro seemed to be losing its edge in the marketplace.
    Photo credit: Courtesy of GoPro

    "We lost our way a little bit as we tried to make GoPro relevant to more people and we tried different things," Woodman said.

    In an action-packed April 2016 media event at San Francisco's Pier 35, GoPro unveiled its developer program: a slew of third-party accessories that would make its cameras useful to a whole new audience — ranging from firefighters to musicians, new parents and live television broadcasters.

    GoPro's Karma drone was a flying platform for the Hero4 and Hero5 cameras that featured a pop-out handheld stabilizer and a backpack to carry everything. After initial shipping delays, Karma units were recalled due to a problem causing some units to lose power while operating. Although Karma began shipping again in early 2017, GoPro discontinued it a year later.
    Photo credit: Courtesy of GoPro

    Then, in September 2016, GoPro unveiled its long-rumored Karma drone — an ill-fated product that was delayed, then recalled, then ultimately discontinued, after an electrical problem made some units suddenly fall out of the sky.

    Back to Basics

    "I think the most important lesson we've learned is to never stop focusing on super-serving your most important customers," Woodman said in our interview. "Their success with your product, their excitement for your product, their excitement for your brand, will go on to influence the next tier and the next tier and the next tier of consumers — it's influencer marketing."

    GoPro's worldwide brand recognition stems from its mastery of influencer marketing: putting its products in the hands of customers who'll do awesome things with them, and letting their excitement spread virally on platforms like YouTube and Instagram.
    Photo credit: Courtesy of GoPro

    In its heyday, GoPro practically wrote the book on influencer marketing. Although its stock price in September 2019 hovered just below $5 a share — a mere shadow of its $86 peak in September 2014 — GoPro remains the No. 1 consumer brand channel on YouTube, and has intermittently claimed that title on Instagram as well. It turns out that making a tough-as-nails camera, then giving it to extreme athletes to record their adventures, is a pretty great recipe for brand recognition.

    "That's how we grew the business," Woodman said. "Now we're back to that formula, we're growing again, we're profitable again, and that's the approach we're sticking to."

    In that sense, Woodman said, GoPro is going back to its roots: focusing on its cameras, and building them for the kind of rocket-fueled activities its army of influencers will want to record and share. But this time around, he said, the approach to building those cameras is different: it's heavily rooted in surveys, feedback and testing conducted amongst GoPro's customers.

    Beginning with 2018's Hero7, GoPro says it's back to designing products for its core audience: the sports and adventure enthusiasts who need a rugged, reliable camera to capture their most epic adrenaline-filled moments.
    Photo credit: Courtesy of GoPro

    "By doing consumer research, we learned how important things like video stabilization are to them," Woodman said.

    With 2018's Hero7 — the first GoPro camera based on the new research-driven design approach — the company unveiled its HyperSmooth stabilization, billed as a digital alternative to bulky mechanical stabilizers like GoPro's own Karma Grip. The Hero7 was a runaway success, garnering a shower of positive reviews and GoPro's first quarterly profit in over a year.

    Woodman said it's clear customers and investors are now expecting to see new innovation out of the company on an annual basis, and GoPro is responding with two new cameras for its 2019 lineup.

    The Hero8

    The $399 Hero8 is GoPro's updated flagship camera: 14 percent lighter than the Hero7, with the second version of HyperSmooth stabilization, which now works in slow motion, keeps the horizon level even when the camera is crooked, and features a "boost" button for extra smoothing when it's needed.

    GoPro's new Hero8 is sleeker and lighter than its predecessors, and is the first to feature built-in mounting "fingers" to attach it to handlebars, helmets and selfie sticks without a case or a plastic frame. The mounting hardware folds away when not in use.
    Photo credit: Jonathan Bloom/NBC Bay Area

    For the first time in a GoPro flagship camera, the Hero8 has built-in mounting "fingers," which eliminate the need for a plastic frame to hold the camera onto helmets and handlebars, and fold away when not in use. A new user interface on the camera's touch screen gets rid of the endless swiping and cycling through menus that long-time GoPro users have tolerated, replacing it with one-touch mode presets and quick toggle buttons for often-used features.

    The Hero8's redesigned user interface is built to reduce swiping and menu diving, offering users one-touch toggle buttons and mode presets right on the camera's shooting screen. The buttons and their functions can be customized — by diving into the menus, of course.
    Photo credit: Jonathan Bloom/NBC Bay Area

    In another return to its roots, GoPro is bringing back accessory modules to its lineup. The move to a waterproof camera body with the Hero5 saw the end of the 30-pin "BacPac" connector that had been used to snap on batteries and external displays. Now, the Hero8 will be the first to work with "Mods," which clamp around the edges of the camera and add functionality. The first, called the Media Mod, includes a directional microphone and places to connect an LED light and a front-facing color display (sold separately). GoPro claims the add-ons will transform the Hero8 into a "vlogging powerhouse."

    GoPro Max

    The field of action cameras is becoming crowded, with giants like Sony and DJI nipping at GoPro's heels as they offer similarly-rugged cameras at competitive prices. But GoPro's second 2019 product is one the company hopes will set it apart from the pack.

    "Say hi to Max," product VP Pablo Lema told the reporters gathered at GoPro headquarters, revealing the tiny black square of a camera that had been used to shoot the heart-pounding video they just watched.

    The GoPro Max is a two-lens 360-degree camera with a color display. It uses the same GP1 image processing chip as the Hero8, and is slightly larger to make room for its additional lens and sensor. The Max can be used in "Hero mode" like any other GoPro, or in spherical mode to capture in all directions at once.
    Photo credit: Jonathan Bloom/NBC Bay Area

    Just a little bigger than Hero8, the $499 GoPro Max has a color screen and two protruding lenses, one on each side — a 360-degree camera that Lema describes as the grandchild of GoPro's two-year-old Fusion camera. Though lauded for its image quality, Fusion's slow and complicated workflow has caused it to remain a specialized product used mainly by professionals who create VR content. Max is aimed at a whole different crowd.

    "It sees everything. But what you're gonna use it for is to just make videos that look like any other video you have," Lema said.

    Through its consumer research, Lema said, GoPro determined that most of its users don't want to share or watch 360-degree videos, and they also don't want to spend much time editing. That should explain why Fusion cameras have been seen on clearance for 60 percent off their original $699 price. With Max, Lema said, the focus is on "reframing" those 360 videos with a few taps on your smartphone, turning them into super-smooth "flat" videos that can have an ultra-wide field of view. Because it captures everything, users can focus on skiing or surfing without worrying which way the camera is pointing, then decide later which way to "point" the video viewers will see.

    The wide-angle lenses on GoPro Max each have a field of view greater than 180 degrees, meaning a helmet-mounted Max can see all the way down to your feet on a trip down the mountain. Both Max and Hero8 can keep the horizon level even when the camera is crooked — but Max does it without narrowing the field of view.
    Photo credit: Courtesy of GoPro

    "We call it GoPro Max because this is probably the maximum creative tool that we can provide to our users," Lema told reporters.

    For now, Lema said, the Hero8 remains GoPro's flagship: it's familiar, dependable, and nearly impossible to destroy. GoPro Max, with the dual protruding lenses it needs to see in all directions at once, is somewhat less indestructible (although he said the company plans to provide protective lens covers for high-impact activities). But make no mistake: Woodman sees Max's spherical capture as the next chapter in the evolution of action cameras. It's also the one trick your phone still can't do.

    "In many ways, a GoPro acts as a detachable lens for your phone, going places and capturing perspectives that your phone couldn't," Woodman said.

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