Fans of Steve Jobs' infamous "hold the phone differently" comment will love the newest customer support line coming out of Apple camp.
A security glitch in the Cupertino-based company's popular iTunes software has some Apple fans scratching their heads. Reports are lighting up the web about an alleged fraud where iTunes accounts linked to PayPal are being hacked and bills are being racked up.
Some music lovers have complained they are seeing up to thousands of dollars worth of bills associated with their iTunes account. Some have reached out to Apple for help but have not gotten what they expected.
"iTunes is always working to prevent fraud and enhance password security for all of our users," Apple said in an e-mail statement to PC World. "But if your credit card or iTunes password is stolen and used on iTunes we recommend that you contact your financial institution and inquire about canceling the card and/or issuing a chargeback for any unauthorized transactions. We also recommend that you change your iTunes account password immediately."
PayPal to its credit has been a little more helpful The company says the problem is on iTunes side but the company said it has been reimbursing customers the fraudulent charges.
It is not confirmed how hackers are getting access to the accounts but it appears the scammers are stealing passwords by sending users "fake phishing e-mail messages that try to trick users into disclosing their iTunes user names and passwords."