Consumer Resources

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Is my doctor licensed? Can my landlord terminate my tenancy? How can I get my credit score? We've compiled this comprehensive list of resources to help answer your burning consumer questions.

Airline Complaints

First contact the airline. If the carrier does not resolve your issue, the U.S. Dept. of Transportation takes complaints.


Automotive Maintenance and Repair

The California Department of Consumer Affairs Bureau of Automotive Repair investigates complaints against auto mechanics and dealerships.

Attorneys

Many lawyers are specialized. The California Bar can help you choose the right attorney.

         Find a lawyer

Car Buying

A Bill of Rights protects consumers when buying a car in California.

         Your rights

Car Recalls

The National Highway Traffic Safety Administration lets you search for open recalls using your VIN.

         Search your car

Credit Reports

Free credit reports are available to consumers once a year, but only from one industry-backed website.

          Check your report

Credit Scores

You have at least three credit scores, but your credit report is likely more important than the number.

          FAQ

Death & Funerals

State law governs what is (and what is not) required for burial or cremation.

         Read the law

Doctors

Verify that your physician is licensed. If you have a complaint, notify the state.

          Check a license

          Report malpractice

Earthquakes

Most homeowner’s and rental insurance policies do not cover earthquake damage. Adding it requires a fee.

          Cost calculator

Health Insurance

If you have a problem with your health plan, such as a billing dispute or a denied claim, you can file a complaint, appeal, or grievance with the California Department of Managed Health Care.

File a complaint

Insurance Fraud

California insurance agents must hold a valid license issued by the state. Penalties can be levied for fraud.

          Check an agent’s license

          Report fraud

Landlord/Tenant & Evictions

California law allows landlords to terminate your tenancy, but only with proper notice.

          Learn more

Lemon Law

California’s Lemon Law applies to new vehicles, and requires repairs within a “reasonable” time.

          How to file

Lottery Scams

Criminals often use the lure of the lottery to carry out scams. Beware.

          Protect yourself


Plumbers

Plumbers are licensed by the California Department of Consumer Affairs - Contractors State License Board.

Product Complaints

The Consumer Product Safety Commission encourages consumers to report unsafe products.

         Report a defect

Product Recalls

The Consumer Product Safety Commission maintains a database of recalled products.

         Search for recalls

Robo Calls

Most unsolicited calls that are auto-dialed are illegal. The Federal Trade Commission investigates complaints.

         Report a robo call

Student Aid

You do not need to pay to file for federal student aid. The application is free.

          Apply for grants, scholarships, and loans

Towing Problems

California law requires notice before towing a vehicle. The Bureau of Security and Investigative Services polices towing companies.

          SFPD tips

          Submit a complaint

Travel Insurance

Not all delays or cancellations are covered. Also, some credit card include coverage at no additional cost.

          Buy or not

USPS Informed Delivery

The U.S. Postal Service provides this free service, which sends you daily emails or mobile phone alerts when new letters and packages headed for your mailbox.

U.S. Postal Service Informed Delivery

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