Comcast crews worked feverishly all day Sunday trying to restore service to thousands of Oakland residents, many of them desperate to catch the NFC Championship game between the 49ers and Rams.
A Comcast spokeswoman said late Sunday night that anywhere from 15,000 to 20,000 customers were still without service.
The Super Bowl deciding game started at 3:30 p.m. Customers lost service between 5 a.m. and 8 a.m. after gunfire near Eastmont Mall in East Oakland damaged Comcast equipment.
Oakland police told NBC Bay Area Sunday that a gunman fired more than a dozen rounds into the air.
The company initially thought it would have service restored by 2 p.m. but then found additional damage, said Joan Hammel, Senior Director of Public Relations for Comcast California.
"Certainly this circumstance on Game Day could not be any more distressing to us and our customers," Hammel said, offering her apologies. "We are working as quickly as possible to get it restored."
Disclosure: Comcast is the owner of NBC Bay Area's parent company NBCUniversal.