EF Tours

A major provider of student and educational group tours is offering additional refund options, after reaching an agreement with the Massachusetts Attorney General. Several families contacted NBC Bay Area with complaints concerning EF Tours. The Massachusetts-based company canceled most student trips scheduled for this spring and summer, over pandemic safety concerns. But some customers say they couldn’t all get...

Several families told NBC Bay Area they couldn’t get all of their money back from EF Tours. Chris Chmura reports.