April 27, 2017 7:05 pm Not Her Loan: Pleasant Hill Woman Turns to NBC Bay Area Responds NBC Bay Area Responds to a Pleasant Hill woman who was told to pay off a loan that was not hers. She turned to Consumer Investigator Chris Chmura for help. US & World Videos 1:42 Cool your home without heating the planet 2:14 How to waste less food, help decrease greenhouse gasses 0:57 NBC Bay Area Responds to cancelled flight, blank gift cards 2:24 South Bay woman's memorial mishap 1:48 East Bay family's home builder blunder