Woman Says Her Holiday Flowers Were a Flop
NBC Bay Area responds to a Redwood City woman who says her holiday flowers were a flop. She asked consumer investigator Chris Chmura to spruce things up.
Got a consumer problem? Call 1-888-996-TIPS. We respond to every call, every e-mail.
The Latest
-
Got a Contractor Problem? This Agency Can Help
NBC Bay Area Responds frequently receives consumer complaints from our viewers concerning home improvement contractors. These range from disputes over the quality of work to charges and costs. In some cases, homeowners tell us their contractor committed fraud, or took payment and abandoned an unfinished project. The good news: California state law ... -
How to Get a Refund for Coronavirus and Asia Travel
If you have a trip to Asia coming up, you might be eligible to reschedule it or cancel it without penalties or fees. Some non-refundable reservations might even be eligible for a refund. Check with your airline, hotel, or cruise line. We’ve compiled a list of links, below, to help you determine what your provider’s options are. If a...... -
First on NBC Bay Area: Millions in CRV Fees Not Collected by CalRecycle
An NBC Bay Area investigation found hundreds of California stores owe the state millions of dollars combined in CRV redemption opt-out fees. Why aren’t they paying?
-
Why an IRS Refund Check Might Be a Scam
ax time is fast approaching — and you can be sure that means scammers are aiming to do whatever they can to get their hands on your money.
-
Woman Doesn’t See Eye-to-Eye With Her Eye Doctor
NBC Bay Area responds to a San Jose woman who wasn’t seeing eye-to-eye with her eye doctor. She asked consumer investigator Chris Chmura and his team to take a closer look and focus on her co-pay.
-
Sign and Date Important Documents the Safe Way
For many of us, the new year means changing old habits or starting new ones. Consumer Investigator Chris Chmura has a habit you’ll want to form to avoid potential problems when you sign and date an important document.
-
Petaluma Couple Gets Whopping Water Bill
NBC Bay Area reports to a Petaluma couple with a whopping water bill. They asked consumer investigator Chris Chmura for help with an unexplained charge.
-
Making Your New Gym Membership Work Out
Every January, NBC Bay Area responds to viewers whose New Year’s resolution has put them in a bind. If you’ve just started a new gym membership, we want to help you avoid the problems and challenges some new gym members encounter.
-
South Bay Woman Has Problem With Furniture Company
NBC Bay Area responds to a woman in Los Altos who had a problem with her patio furniture. She wasn’t taking it sitting down so, she asked consumer investigator Chris Chmura to stand up for her.
-
See the Future of Caller ID – And How It Can Stop Scam Robocallers
If you loathe robocalls, you might just love this story. We have an inside look at a new type of caller ID that’s designed to shut down scammers.
-
$1.3 Million Recovered For Bay Area Consumers
NBC Bay Area responds to viewers every day of the year. In 2019, we responded to more than 3,000 complaints and recovered more than $1.3 million. Consumer investigator Chris Chmura has a recap of the past year.
-
Gift Card Scams Find New Victims. Are Stores Doing Enough?
American families lost more than $40 million to a sophisticated gift card scam last year. Some victims say retailers should do more to protect customers.
-
Thieves Use Hacking Techniques to Steal Gift Cards
Some thieves are using hacking techniques to steal value from gift cards, while others are going old school and stealing the numbers before the cards are even purchased. The longer you wait to use your gift card, the longer the hackers have to steal the value on it. Consumer investigator Chris Chmura reports.
-
Santa Tracker Apps May Collect Kids’ Information
Many companies are offering Santa tracking apps for smart phones, but the Better Business Bureau is warning customers to be aware of what personal information the app is collecting. To learn what that information is, find the privacy policy in the app store, and read the fine print. Or, consumers can use the Norad Santa tracker which is run by...... -
Bay Area Entertainer’s ‘Illegal’ Windows Bring the Pain (and Panes)
When a former America’s Got Talent contestant asked for our help, the NBC Bay Area Responds team snapped into action.
-
East Bay Family Seeks Reimbursement For Pool Pump Repair
NBC Bay Area responds to a Pleasant Hill family’s home warranty hassle. When their pool pump went on the fritz, repairs through their warranty failed. So they hired a contractor, costing $1,548, and when they filed for reimbursement, they were denied. Consumer investigator Chris Chmura reports.
-
East Bay Woman Disputes $1,600 Cellphone Bill
NBC Bay Area responds to a Danville woman who got a $1,600 cellphone bill. She discovered her son using his phone while the family was in the Philippines, and she immediately asked AT&T to turn on its international “passport” plan. But the roaming charges continued. Consumer investigator Chris Chmura reports.
