The Latest

• 
  consumer May 4

  San Jose Family Receives Pricey COVID-19 Tests

  NBC Bay Area Responds to a San Jose family after their COVID-19 tests cost much more than they expected. They turned to Consumer Investigator Chris Chmura and his team to get their money back.
• 
  Responds Apr 28

  Big Overdrafts at Big Mortgage Company, $60K Gone from One ‘Mr. Cooper' Account

  The mortgage company “Mr. Cooper” says one of its vendors inadvertently withdrew large sums of money from as many as 480,000 homeowners’ bank accounts without permission – causing some to overdraft. Several people wrote to NBC Responds for help.
• 
  How to Apr 27

  Explained: How to Save Airline Credit

  One year ago, after COVID-19 hit, millions of families canceled millions of airline tickets and got credit. Twelve months later, it’s likely a good time to book especially if you’re not actually ready to fly. Consumer Investigator Chris Chmura explains how that works.
• 
  Responds Apr 27

  An East Bay Family's $2,000 Travel Battle

  NBC Bay Area Responds to an East Bay family’s travel turmoil. They were expecting close to $2,000 in reimbursements but, after about ten months of waiting — still had nothing. So, they turned to consumer investigator Chris Chmura’s team for help.
• 
  Responds Apr 22

  Parts of Bay Area See Increase in Air Conditioning Installs as Temps Rise

  As temperatures rise in the Bay Area, A/C permit and sale numbers have also increased in several locations.
• 
  consumer Apr 20

  Treadmill Has Danville Family Running in Circles

  NBC Bay Area Responds to a Danville family after their treadmill had them running in circles. So, they asked Consumer Investigator Chris Chmura and his team for help.
• 
  power bill Apr 19

  Explained: How to Lower Your Power Bill

  Consumer Investigator Chris Chmura explains how energy vampires could be driving up your electric bill and what you can do to keep them in check.
• 
  race for a vaccine Apr 16

  Help: Where All the COVID-19 Vaccine Appointments Are (and Will Be)

  Consumer Investigator Chris Chmura tracks COVID-19 vaccine rollout now that all Californians 16 and over are eligible to get vaccinated. He also provides some tips for people still looking for appointments.
• 
  race for a vaccine Apr 28

  How to Find a COVID-19 Vaccine Appointment

  Trying to book a COVID-19 vaccine appointment? Consumer Investigator Chris Chmura has the latest information you need to know.
• 
  Responds Apr 14

  Martinez Family's Endless Refrigeration Fail

  NBC Bay Area responds to a Martinez family’s seemingly endless refrigeration fail. Consumer Investigator Chris Chmura reports a case that dragged on for three and a half years.
• 
  coronavirus Apr 12

  Explained: How to Replace Your COVID-19 Vaccine Card

  Did you lose your COVID-19 vaccination record card? Consumer Investigator Chris Chmura explains how to get a new one.
• 
  coronavirus Apr 7

  Explained: How to Prove You're Vaccinated When Traveling

  Consumer Investigator Chris Chmura has the information you need to know when it comes to traveling and proving you’ve been vaccinated.
• 
  nbc bay area responds Apr 7

  East Bay Viewer's Tech Trouble

  NBC Bay Area Responds to an East Bay viewer’s tech trouble. Consumer Investigator Chris Chmura explains how he helped.
• 
  coronavirus Apr 5

  Explained: How to Fly During the Coronavirus Pandemic

  COVID-19 has changed air travel. Consumer Investigator Chris Chmura has the information you need to know before you board your next flight.
• 
  race for a vaccine Apr 2

  Explained: How to Get a COVID-19 Vaccine Appointment by Driving a Distance

  How far would you go for a COVID-19 vaccine? How about driving a distance? Consumer Investigator Chris Chmura found many open appointments including some with no waiting. He’s going to show us where and show us how to cover the cost of getting you there because it might be a long haul.
• 
  race for a vaccine Apr 2

  Explained: How to Book a COVID-19 Vaccine Appointment

  Consumer Investigator Chris Chmura has the tips you need to know when you’re trying to book a COVID-19 vaccine appointment.
• 
  wildfire May 6

  Wildfire Resources: Go Bags, Insurance, Masks, and More

  Whether you’re in a potential evacuation zone or faced with possible power outages, it pays to plan ahead for California’s peak wildfire season.