96% success: See how new tech helped homes defend themselves from L.A. firestorm
NBC Bay Area Consumer Investigator Chris Chmura got an up-close look at some new firefighting technology that dozens of families built right onto their houses.
The Latest
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NBC Bay Area Responds: Airline shenanigans and missing luggage
NBC Bay Area Consumer Investigator Chris Chmura shares some recent cases the Responds team helped solve.
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Your car insurance premium might be going up. Here are some paths to savings
California is increasing the minimum auto insurance coverage limits for drivers. Our team found a few ways that you can save on your premiums.
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NBC Bay Area Responds South Bay man's travel trouble
NBC Bay Area Responds to a South Bay man whose travel plans to go to Mexico went south. Consumer Investigator Chris Chmura reports.
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NBC Bay Area Responds: Insurance fight and bank shenanigans
NBC Bay Area Consumer Investigator Chris Chmura shares some recent cases the Responds team helped solve.
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NBC Bay Area Responds to EV tax credit trouble
NBC Bay Area Responds to a lot of cases where viewers have trouble with the car they just bought. Consumer Investigator Chris Chmura has one where the vehicle itself is just fine, but there’s still a $7,500 dispute.
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NBC Bay Area Responds to bogus ticket purchase
NBC Bay Area Responds to a North Bay viewer who was stuck on a roller coaster of a situation with her bank. Consumer Investigator Chris Chmura reports.
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NBC Bay Area Responds to refrigerator saga
NBC Bay Area Responds to a South Bay woman who wound up with four different refrigerators in just a few months. She was going in circles with the store, so she tapped Consumer Investigator Chris Chmura’s team.
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Bay Area couple's solar panel pest problem
NBC Bay Area Responds to a couple who had solar installed, then wound up with a mess on their roof. When the company didn’t address their issue, they turned to Consumer Investigator Chris Chmura’s team for a sunnier resolution.
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See a ‘catastrophe model' that some say will help solve California's home insurance crisis
Disaster risk algorithms could play a huge role in your next home or renter’s insurance policy
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Save your home insurance? See where dropped families are finding a lifeline
Dropped by your home insurance? Some homeowners are getting their insurance company to reverse course.
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NBC Bay Area Responds to South Bay man's financial situation
NBC Bay Area Responds a San Jose lifesaver who needed a financial rescue. Consumer Investigator Chris Chmura reports.
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California lawmaker moves to stop contractor ‘money grab'
For months now, NBC Bay Area has responded to viewers’ heartbreaking complaints.
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How to access an often-overlooked property tax break?
Residents are entitled to a roughly $70 tax break called the Homeowner Exception if they live in their home. But how do they access this overlooked break? Consumer Investigative Reporter Chris Chmura has the details.
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A low budget trip to see the 2026 Milan Olympics is possible, with some homework
If you’ve caught the Olympic spirit early and fancy a trip to Milan in 2026, what will it cost you?
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New entrepreneurs aim to steer you away from crooked, incompetent contractors
Many customers wish they have done more digging into a contractor’s past before picking them. Now, some innovators are aiming to help people avoid the same predicament.
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How to apply for property tax break
Consumer Investigator Chris Chmura takes a look at an often-overlooked tax break.
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San Francisco man's double delivery dilemma
NBC Bay Area Responds to a San Francisco man who was keyed up over his brand-new computer, because he never got it. He typed up a note to consumer investigator Christ Chmura’a team.
