Rules to Returning Store-Bought Merchandise
All year long, but especially at the holidays, NBC Bay Area Responds to viewers who have trouble returning merchandise. So, what are the rules? We asked Consumer Investigator Chris Chmura for a quick ...
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The Latest
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Viewers: COVID-19 Defeats Customer Service
Forced to confront long hold times, uninformed employees, and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families we heard from are surrendering to lousy customer service and leaving money on the table – in the middle of an economic recession. Those are the ... -
Santa Clara Couple Fights for Airline Refund
NBC Bay Area Responds to a Santa Clara couple fighting for a refund. Consumer Investigator Chris Chmura is here to explain how he helped empower them to get their money.
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Richmond Family's Refrigerator Trouble
NBC Bay Area Responds to a Richmond family with a big problem in the kitchen. They were stuck with a broken refrigerator and they couldn’t get rid of it. They asked Consumer Investigator Chris Chmura and his team to help.
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How to Write a Complaint Letter
Our consumer team reads lots of complaint letters that our viewers write to companies and many of them are off the mark. So, Consumer Investigator Chris Chmura and his team decided to help you write a better complaint letter.
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San Francisco Medical Bill Dispute
NBC Bay Area Responds to a San Francisco man who says a hospital completely dropped the ball with his bill. He asked Consumer Investigator Chris Chmura and his team to set it straight.
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Share Your Voice in Our Customer Service Survey
NBC Responds and Telemundo Responde teams created a new survey. We want to learn directly from consumers in our communities.
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How to Write A Complaint Letter (And Actually Get Results)
Are you sick of getting nowhere with a company? We have a prescription for you! Consumer Investigator Chris Chmura, who reads a lot of complaint letters, has pro tips for contacting a company. If you just want to vent or blow off steam, this is not the video for you. But, if you want to actually prompt action, like a...
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Many Travelers Filing Complaints in Middle of Coronavirus Pandemic
Although many people are not travelling due to the coronavirus pandemic, some people are still traveling and filing complaints. Consumer Reporter Chris Cmura has more.
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Clayton Woman's Refund for Online Order Goes Missing
NBC Bay Area responds to a Clayton woman who says her refund for an online order went missing. She turned to consumer investigator Chris Chmura and his team for help.
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‘Virtual Handyman' Service Offers Help With Home Repairs
Many families are still reluctant to let anyone inside their homes — for fear of contracting COVID-19. But what can you do when something breaks, and you need an expert to come over and fix it?
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Your Next Concert Might Look a Lot Different
The pandemic silenced most live music performances. When will concerts resume, and what will they look like? We asked artists, venue managers, and talent agents for their take on the future of live music.
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Are You Earthquake-Ready? Check Your Insurance
Homeowner and renter insurance policies in California do not cover losses for earthquake damage.
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San Mateo Woman Gets Botched Medical Bill
NBC Bay Area Responds to a San Mateo woman who says a medical lab botched her bill. She asked Consumer Investigator Chris Chmura and his team to get her money back.
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Power Surge Causes Air Conditioning Malfunction
NBC Bay Area Responds to a Concord family who says the power company caused their air conditioning to malfunction. They asked Consumer Investigator Chris Chmura and his team to help get reimbursed for the repair cost.
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A San Ramon Woman's Las Vegas Refund
NBC Bay Area Responds to a San Ramon woman’s show-stopping complaint. She asked Consumer Investigator Chris Chmura and his team to help her get her money back for a Las Vegas show that didn’t get off the ground.
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Lake County Man's Cruise Blues
So what happens to your airline tickets and cruises that you booked? NBC Bay Area Responds to a Lake County man who canceled a cruise because of COVID-19. He asked Consumer Investigator Chris Chmura for help getting his money back.
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Consumer Resources from the NBC Bay Area Responds Team
What can I do about a bad mechanic? How do I fight a health insurance denial? Where can I report fraud? We’ve compiled this comprehensive list of resources to help answer your burning consumer questions.
