The Latest

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  Responds Jul 28

  First Responders Perk Plan

  NBC Bay Area responds to a South Bay nurse who had trouble taking advantage of a cellular service perk for first responders. She asked Consumer Investigator Chris Chmura and his team for help.
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  nbc bay area responds Jul 9

  Consumer Resources from the NBC Bay Area Responds Team

  What can I do about a bad mechanic? How do I fight a health insurance denial? Where can I report fraud? We’ve compiled this comprehensive list of resources to help answer your burning consumer questions.
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  Responds Jul 23

  Sheet Cakes Return To Costco following Sudden Removal, Customer Complaints, Fan Petitions

  Attention Costco shoppers: you may once again order half sheet cakes. Yes, they have returned from a brief and controversial hiatus.
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  unemployment Jul 21

  People Connect with CA Unemployment Phone Line in 2 Minutes, Here's How

  A San Francisco software engineer says he can connect any caller to a human operator at the state Employment Development Department in minutes. We tested his product.
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  Responds Jul 16

  Antioch Man's Flight Refund Denied

  NBC Bay Area responds to an Antioch man who needed our help getting his money back from an airline. Consumer Investigator Chris Chmura and his team found a lesson for anyone who flies.
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  taxes Jul 15

  Have You Filed? IRS, FTB Tax Deadlines Arrive Wednesday

  Both federal and California state income tax returns are due Wednesday, July 15.
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  Responds Jul 10

  COVID Canceled Their $100,000 Safari Trip. Now What?

  When a group of South Bay travelers didn’t get anywhere on a six-figure refund for their Africa vacation, they turned to NBC Bay Area Responds.
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  Autos Jul 10

  Car Care While You're Staying Off the Road

  You might not be driving much these days, but your car still needs a little TLC. Prevent dead batteries by driving your car around the neighborhood once a week. Use it or lose it!
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  Education Jul 10

  Freebies from the Library

  Your library card comes with a ton of extra perks – here are some ways you can explore different learning opportunities.
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  coronavirus pandemic Jul 10

  Breaking Down TSA's New Security Rules

  The TSA has new security rules to help people stay healthy while flying. Here’s what you need to know before heading to the airport.
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  coronavirus Jul 10

  Ways to Stay Afloat if You've Been Laid Off

  Getting let go at work can be stressful. File for employment immediately, as it could be awhile before you see benefits. You can find more tips in this video.
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  coronavirus Jul 7

  FTC Warns San Francisco Clinic Over COVID-19 Claims

  The federal government’s top consumer agency has issued a warning letter to a San Francisco clinic over the way it marketed products for treating or preventing COVID-19.
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  Responds Jul 3

  Disney Tickets Refund

  NBC Bay Area responds to a South Bay family whose plan to visit the happiest place on earth ended not so happily. They turned to Consumer Investigator Chris Chmura and his team for help getting a refund.
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  fireworks Jul 2

  Got Fireworks? If You Use Them, Insurance Might Deny Fire Claims

  As Independence Day approaches, the temptation to set off fireworks early has proven too much for many amateur rocketeers.
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  Responds Jul 1

  Woman Hits Detour While Trying to End Car-Sharing Membership

  NBC Bay Area responds to a San Francisco woman who hit a detour while trying to end her car-sharing membership. She asked Consumer Investigator Chris Chmura and his team to help.
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  Responds Jun 27

  Alameda County Competition Canceled

  NBC Bay Area Responds to an Alameda County dance studio that says a cancelled competition left dancers feeling flat-footed. They asked Consumer Investigator Chris Chmura and his team for help with the event planner.
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  UPS Jun 26

  Frustrated UPS Customers Line Up for Packages

  Tired of waiting for their deliveries to arrive, some UPS customers have taken to standing in line outside the shipper’s main Oakland distribution center, to get their packages. NBC Bay Area saw lines out the door at the East Bay facility on Wednesday and Thursday. Customers in line told us they came when tracking information showed their par...