How To

NBC Bay Area Consumer Investigator Chris Chmura breaks down how to deal with holiday waste.

NBC Bay Area Consumer Investigator Chris Chmura highlights expert tips for detecting fake reviews.

You can call 911, and now, in some places, you can text 911, too. But NBC Bay Area’s Investigative Unit recently exposed some big limitations. Consumer Investigator Chris Chmura shows us the right way to text 911, and why you might need to call for help, anyway.

He booked, he paid, he arrived on time. But his motel’s locked up, along with his money.

NBC Bay Area Consumer Investigator Chris Chmura explains how to protect yourself from identity theft.

If you’re flying soon, you might find a huge time and stress saver at your destination. Outside the Bay Area, some airports, like LAX, are trying out a system that lets passengers pre-reserve a spot in the security line, for free. Consumer Investigator Chris Chmura explains how and where.

If you’re flying this summer – or any time, really – you don’t have to get stuck standing in line at the airport for rebooking. Consumer Investigator Chris Chmura has pro tips for being smartly proactive and efficiently reactive when your next flight is late or canceled.

Reports show robocalls actually dipped last year. But they’ve begun bouncing back. Our consumer team asked: why? Chris Chmura reports.

Reports show robocalls actually dipped last year. But they’ve begun bouncing back. Our consumer team asked: why?

NBC Bay Area Consumer Investigator Chris Chmura explains how to get paid by an airline for lost or late luggage.

NBC Bay Area Consumer Investigator Chris Chmura explains how to spot a job scam.

NBC Bay Area Consumer Investigator Chris Chmura explains how to get COVID-19 tests now that the public health emergency is over.

There’s a dangerous new frontier for fraud: the online job hunt. Slick identity thieves are tricking gobs of people who just want to find work. Chris Chmura reports.