October 24, 2017 7:05 pm South Bay Man Loses 200,000 Hotel Points NBC Bay Area Responds to a Saratoga man who lost more than 200,000 hotel points with little explanation. Consumer Investigator Chris Chmura reports. US & World Videos 1:42 Cool your home without heating the planet 2:14 How to waste less food, help decrease greenhouse gasses 0:57 NBC Bay Area Responds to cancelled flight, blank gift cards 2:24 South Bay woman's memorial mishap 1:48 East Bay family's home builder blunder