January 12, 2009 5:40 pm Kaiser Call Centers Risking Patients' Lives? Kaiser Permanente‘s call centers are under state investigation after concerns that unlicensed clerks may be endangering the health of patients. US & World Videos 2:27 Junk fee law bans restaurant surcharges 0:51 Organized retail theft task force makes arrest in San Mateo 2:32 Still no date for recall election that will decide fate of Alameda County DA 3:19 Pro-Palestinian protesters remain camped out at Bay Area universities 2:24 In the news: Freeway shootings, ‘California Forever' plan moves forward, good Samaritans