March 19, 2020 8:23 pm Travel Agents Getting Overwhelming Amount of Cancellations Every day, more NBC Bay Area viewers tell us they’re having trouble cancelling upcoming airline travel plans. Here’s what you can do if you’re one of them. Chris Chmura reports. US & World Videos 0:28 2-alarm fire in Concord vacant building contained 2:10 ‘What a blessing': Off-duty nurses jump into action, help save man who collapsed on basketball court 2:23 New numbers show decline in freeway shootings, but problem still persists 0:22 Fire destroys dozens of storage units in Fremont 0:32 4 children on sidewalk hit by suspected DUI driver in Cupertino