December 16, 2016 11:45 pm Hearing Aid Company Deaf to $9,000 Refund Request Two elderly consumers say a hearing aid company made them assurances of a risk-free purchase, but did not deliver on its promises. NBC Bay Area Responds. US & World Videos 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season 2:20 Bodies of Missing Men Found in Rubber Bins Inside Storage Unit 1:42 Hundreds of Golden Retrievers Walk a Mile for the Official Boston Marathon Dog 1:51 Typewriter Shop Owner Receives Gift From Tom Hanks