March 11, 2019 7:01 pm San Jose Woman's Encounters Gift Card Issue NBC Bay Area Responds to a San Jose woman whose designer backpack purchase hit a snag. Consumer Investigator Chris Chmura and his team helped iron things out. US & World Videos 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season 2:20 Bodies of Missing Men Found in Rubber Bins Inside Storage Unit 1:42 Hundreds of Golden Retrievers Walk a Mile for the Official Boston Marathon Dog 1:51 Typewriter Shop Owner Receives Gift From Tom Hanks
