What's Being Done to Fix Slow Ambulance Response Times in Santa Clara Co.?

Growing pains or a growing problem for Santa Clara County? The city’s ambulance provider, Rural Metro, has been late in responding to calls — mistakes that cost the company $4.7 million in fines. But did missing those targets also cost the patients who called for help? NBC Bay Area’s Kris Sanchez reports on how the company says it is fixing the problem.