September 19, 2016 1:20 pm Woman Can't Get Refund on Car Warranties A San Ramon woman was owed some money when trading in her car, but couldn’t get it. NBC Bay Area Responds helped her out, and has some advice when buying a new car. US & World Videos 0:28 A Vermont state trooper plunges into icy pond to rescue 8-year-old girl 2:59 Keep these travel etiquette tips in mind this holiday season 2:20 Bodies of Missing Men Found in Rubber Bins Inside Storage Unit 1:42 Hundreds of Golden Retrievers Walk a Mile for the Official Boston Marathon Dog 1:51 Typewriter Shop Owner Receives Gift From Tom Hanks