nbc bay area responds October 20, 2020 7:13 pm Clayton Woman's Refund for Online Order Goes Missing NBC Bay Area responds to a Clayton woman who says her refund for an online order went missing. She turned to consumer investigator Chris Chmura and his team for help. US & World Videos 1:42 Cool your home without heating the planet 2:14 How to waste less food, help decrease greenhouse gasses 0:57 NBC Bay Area Responds to cancelled flight, blank gift cards 2:24 South Bay woman's memorial mishap 1:48 East Bay family's home builder blunder