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NBC Bay Area Responds to South Bay family's warranty woes
NBC Bay Area responds to help settle a south bay family’s dispute with a home improvement store. Consumer Investigator Chris Chmura reports.
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NBC Bay Area Responds: Promised credit never given
Chris Chmura responds to call of a man who never got credit for upgrading his phone.
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NBC Bay Area Responds to East Bay couple's new car problems
NBC Bay Area Responds to an East Bay couple whose new car came up short on features. Consumer investigator Chris Chmura has more.
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NBC Bay Area responds to Peninsula man's flight refund dilemma
NBC Bay Area Responds to get most people their greenbacks back. Consumer investigator Chris Chmura reports.
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Examining new hotel and vacation rental benefits
Our Responds team has a pair of reasons to perhaps press pause until July 1. Consumer Investigator Chris Chmura shares some new guest benefits.
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How to protect yourself if your insurance policy is dropped
NBC Bay Area Consumer Investigator Chris Chmura explains how to protect yourself and your home if your home insurance company drops you.
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Piano moving company holds $15,000 heirloom hostage
NBC Bay Area Responds to a San Francisco woman who’d been battling a mover for a few years. She asked Consumer Investigator Chris Chmura’s team for help with a $15,000 heirloom held hostage.
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NBC Bay Area Responds: Pilates issue, $480 phone contract
Consumer Investigator Chris Chmura recaps two recent quirky cases.
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CA to give 40,000 people's inflation relief money to lawmakers, unless you claim yours before June 1
State lawmakers could score more than a quarter of a billion dollars to spend however they want. The thing is, some of that money might actually be yours to spend however you want. Consumer investigator Chris Chmura reports.
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California to give 40,000 people's inflation relief money to lawmakers, unless you claim yours before June 1
State lawmakers could score more than a quarter of a billion dollars to spend however they want. The thing is, some of that money might actually be yours — to spend however you want.
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California's taking back $360M in inflation relief money, unless you claim yours before June 1
State lawmakers are poised to hit the jackpot next week. They could score more than a quarter of a billion dollars to spend however they want. The thing is, some of that money might actually be yours — to spend however you want. Chris Chmura has more.
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A closer look: Unspent relief money in California
Next week, hundreds of millions of dollars the state gave to California families will be headed into lawmakers’ hands. Consumer investigator Chris Chmura breaks down what’s going on.
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Pool sharing app let an impostor easily rent out a homeowner's backyard. We did it, too
The app Swimply lets people rent out their pools and backyards by the hour. But, as one Los Gatos man discovered, it can be disturbingly easy to use it to rent out someone else’s property.
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Pool sharing app let an impostor easily rent out a homeowner's backyard. We did it, too
The app Swimply lets people rent out their pools and backyards by the hour. But, as one Los Gatos man discovered, it can be disturbingly easy to use it to rent out someone else’s property.
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Bedbug numbers are bouncing back. Here's how to avoid them on your travels
As one East Bay family learned the hard way, bedbug numbers are on the rise. Here’s how to protect yourself while traveling.
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How to get free, face-to-face tax help this Weekend
Income tax returns are due Monday. If you have questions, the IRS will open its doors for special Saturday hours. Consumer Investigator Chris Chmura shows you where and what to expect.
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AT&T upgrade bonus? NBC Bay Area Responds
Consumer Investigator Chris Chmura responds to a Fremont woman who was promised a deal from AT&T.
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NBC Bay Area Responds to travel trouble
NBC Bay Area Consumer Investigator breaks down the most common complaints sent to his team.
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Airline imposters warning: What to know
Attention spring breakers: Look out for airline imposters. That’s the warning from the NBC Bay Area Responds team. Consumer Investigator Chris Chmura in this segment helps you steer clear of a high-flying fraud.
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NBC Bay Area Responds to cash transfer issue and engine dispute
Consumer Investigator Chris Chmura provides a recap of recent cases his team has worked on.