August 28, 2017 7:30 pm Overseas Trip Affected By Phone Bill NBC Bay Area Responds to a San Jose woman who says a phone bill dampened an overseas trip. She asked our Responds team for help — and she got it. Consumer Investigator Chris Chmura reports. US & World Videos 1:16 East Bay woman's air conditioning aggravation 1:25 South Bay woman's cash back confusion 1:42 Cool your home without heating the planet 2:14 How to waste less food, help decrease greenhouse gasses 0:57 NBC Bay Area Responds to cancelled flight, blank gift cards