February 16, 2017 7:10 pm Pleasanton Woman Unable to Get Refund From Airline NBC Bay Area Responds to a Pleasanton woman who canceled her much-anticipated vacation for health reasons. US & World Videos 1:16 East Bay woman's air conditioning aggravation 1:25 South Bay woman's cash back confusion 1:42 Cool your home without heating the planet 2:14 How to waste less food, help decrease greenhouse gasses 0:57 NBC Bay Area Responds to cancelled flight, blank gift cards