May 10, 2018 7:02 pm Online Shopper Can't ‘Hear' Audio Speaker Delivery NBC Bay Area Responds to a San Jose man who placed an online order for an audio speaker, but then “heard” nothing. He asked our Responds team for help. Consumer Investigator Chris Chmura reports. US & World Videos 1:25 South Bay woman's cash back confusion 1:42 Cool your home without heating the planet 2:14 How to waste less food, help decrease greenhouse gasses 0:57 NBC Bay Area Responds to cancelled flight, blank gift cards 2:24 South Bay woman's memorial mishap