December 1, 2017 7:40 pm San Ramon Man Doesn't Get Credit for Phone NBC Bay Area Responds to a San Ramon man who says he was promised credit for a cellphone trade-in, but never got it. Chris Chmura reports. US & World Videos 1:25 South Bay woman's cash back confusion 1:42 Cool your home without heating the planet 2:14 How to waste less food, help decrease greenhouse gasses 0:57 NBC Bay Area Responds to cancelled flight, blank gift cards 2:24 South Bay woman's memorial mishap