coronavirus April 7, 2020 7:04 pm Vacation Rental Users Frustrated With Cancellation Policies The pandemic has forced thousands of Californians to cancel trips. Many say they can’t get their money back from certain lodging providers. Chris Chmura reports. US & World Videos 1:16 East Bay woman's air conditioning aggravation 1:25 South Bay woman's cash back confusion 1:42 Cool your home without heating the planet 2:14 How to waste less food, help decrease greenhouse gasses 0:57 NBC Bay Area Responds to cancelled flight, blank gift cards