Responds February 2, 2024 6:05 pm A look at NBC Bay Area Responds' recent cases Consumer investigator Chris Chmura takes a look at a recent pair of cases. US & World Videos 1:34 NBC Bay Area Responds to travel trouble 1:22 East Bay family's bedbug nightmare 1:16 East Bay woman's air conditioning aggravation 1:25 South Bay woman's cash back confusion 1:42 Cool your home without heating the planet