Responds October 19, 2022 5:58 pm San Francisco Woman's Messy Refund NBC Bay Area Responds to a San Francisco woman whose simple merchandise return got complex — a big refund vanished. So, she turned to Consumer Investigator Chris Chmura’s team for help. US & World Videos 1:16 East Bay woman's air conditioning aggravation 1:25 South Bay woman's cash back confusion 1:42 Cool your home without heating the planet 2:14 How to waste less food, help decrease greenhouse gasses 0:57 NBC Bay Area Responds to cancelled flight, blank gift cards