nbc bay area responds January 23, 2024 6:06 pm South Bay woman's phone tax exchange NBC Bay Area Responds to a South Bay woman whose cell phone upgrade set off a costly domino effect. She asked Consumer Investigator Chris Chmura’s team to dial up a solution. US & World Videos 1:22 East Bay family's bedbug nightmare 1:16 East Bay woman's air conditioning aggravation 1:25 South Bay woman's cash back confusion 1:42 Cool your home without heating the planet 2:14 How to waste less food, help decrease greenhouse gasses