JK Shin, President and Head of IT and Mobile Communications for Samsung Electronics, presents the new Samsung Galaxy S 4 during the Samsung Unpacked event at Radio City Music Hall, Thursday, March 14, 2013 in New York. (AP Photo/Jason DeCrow)
While many Apple customers are happy with their iPhones than other smartphones, they're not as a happy as they were last year, according to a report.
The American Customer Satisfaction Index reported that Apple receive a score of 81 out of a 100, but that Apple had dropped two points from its 2012 position, according to CNET. The iPhone also seems to be the lowest-scoring Apple device, since most of its other devices scored 86 percent. The ACSI is a based on the results of 70,000 U.S. residents responding to a survey measuring customer satisfaction.
Not surprisingly, Motorola, Nokia and Samsung customer satisfaction rose. Samsung's satisfaction rose the highest at 7 percent to 76 percent. Although these numbers are good signs for other smartphone manufacturers, the ASCI is quick to dampen the mood.