'Router Issue' Causes Delays at California DMVs - NBC Bay Area

'Router Issue' Causes Delays at California DMVs

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    'Router Issue' Causes Delays at California DMVs

    A "router issue" at the California Department of Motor Vehicles caused delays for visitors statewide Thursday. Anoushah Rasta reports.

    (Published Thursday, Sept. 20, 2018)

    A "router issue" at the California Department of Motor Vehicles caused delays for visitors statewide Thursday. 

    The DMV said the technical problem was affecting transactions at several California locations before the outage was fixed shortly before 11 a.m. 

    The department did not specify which locations were directly impacted, but social media users reported outages at locations in San Francisco, Silicon Valley, Reedly, San Clemente, Pomona, Temecula and Oceanside, among others. 

    Those affected by the technical outage were advised to use one of the DMV's 120 self-service terminals at grocery stores across the state or DMV online services instead.

    In the last 19 months, number provided by officials show the department has had 29 outages of some kind. Critics have blamed the DMV's decades-old computer system and bad leadership.

    DMV officials said they are making major updates to their vehicle registration system. Those upgrades should all be done withing five years.

    Assemblyman Jim Patterson, R-Fresno, is a staunch critic of DMV from how it is managed to its wait times. He thinks the department should be audited.

    "They are not performing the fundamental responsibility of the DMV," Patterson said.

    Are you experiencing problems at the DMV due to the outage? Let NBC 7 know at isee@nbcsandiego.com.