consumer

  • consumer Jan 16

    Sign and Date Important Documents the Safe Way

    For many of us, the new year means changing old habits or starting new ones. Consumer Investigator Chris Chmura has a habit you’ll want to form to avoid potential problems when you sign and date an important document.

  • nbc bay area responds Jan 12

    Making Your New Gym Membership Work Out

    Every January, NBC Bay Area responds to viewers whose New Year’s resolution has put them in a bind. If you’ve just started a new gym membership, we want to help you avoid the problems and challenges some new gym members encounter. NBC Bay Area’s Chris Chmura responds.

  • gym memberships Jan 12

    Making Your New Gym Membership Work Out

    Every January, NBC Bay Area responds to viewers whose New Year’s resolution has put them in a bind. If you’ve just started a new gym membership, we want to help you avoid the problems and challenges some new gym members encounter.

  • Responds Jan 2

    $1.3 Million Recovered For Bay Area Consumers

    NBC Bay Area responds to viewers every day of the year. In 2019, we responded to more than 3,000 complaints and recovered more than $1.3 million. Consumer investigator Chris Chmura has a recap of the past year.

  • Chris Chmura Dec 30, 2019

    Gift Card Scams Find New Victims: Are Stores Doing Enough?

    American families lost more than $40 million to a sophisticated gift card scam last year. Some victims say retailers should do more to protect customers. Chris Chmura reports.

  • consumer Dec 21, 2019

    How to Avoid Becoming a Victim of a Holiday Scam

    While you’re gearing up for the holidays, fraudsters may be trying to take advantage of you.

    Empty gift cards, bogus charitable solicitations, cyberattacks and thieves who steal packages from your porch aren’t necessarily unique to this time of year.

  • East Bay Dec 20, 2019

    East Bay Family Seeks Reimbursement For Pool Pump Repair

    NBC Bay Area responds to a Pleasant Hill family’s home warranty hassle. When their pool pump went on the fritz, repairs through their warranty failed. So they hired a contractor, costing $1,548, and when they filed for reimbursement, they were denied. Consumer investigator Chris Chmura reports.

  • East Bay Dec 19, 2019

    East Bay Woman Disputes $1,600 Cellphone Bill

    NBC Bay Area responds to a Danville woman who got a $1,600 cellphone bill. She discovered her son using his phone while the family was in the Philippines, and she immediately asked AT&T to turn on its international “passport” plan. But the roaming charges continued. Consumer investigator Chris Chmura reports.

  • consumer complaint Dec 12, 2019

    Got a Consumer Complaint? Let Us Know!

    If you have a problem with a business, product, service, or government agency, the NBC Bay Area Responds team may be able to help. Please click here to get started submitting your consumer complaint. If you prefer, you can call us at 888-996-TIPS (8477) and leave a voicemail. To leave a tip for our Investigative Unit, please click here. To…

  • Dec 5, 2019

    Holiday Etiquette: 10 Rules for Gift-Giving This Holiday Season

    You’ve got your holiday shopping list made and you’re checking it twice....

    ...

    But are you getting the right gifts for the right people? And what should you do if you are strapped for cash?...

    ...

    Following some simple gift-giving rules can help you easily navigate the holiday season. They can also help set the tone for your relationships for the upcoming...

  • Nov 10, 2019

    NY Regulator Vows to Investigate Apple Card for Sex Bias

    A New York regulator is investigating Goldman Sachs for possible sex discrimination in the way it sets credit limits.

  • Jun 18, 2019

    WinCo Recalls Store Brand Frozen Raspberries

     WinCo Foods says it sold some frozen red raspberries that may be contaminated with norovirus. No one has reported getting sick, but the company is urging people to throw away or return the products to the store for a full refund.

  • Sep 4, 2018

    University of California Commits to 100 Percent Clean Energy by 2025

    The University of California is committing to using only clean and renewable energy at all of its 10 campuses and five medical centers by 2025, university officials announced Tuesday.

  • Aug 16, 2018

    How to Choose the Right Veterinarian For Your Pet

    Owning a pet can be expensive, especially when it comes to medical costs. A local consumer group found substantial price differences among local veterinarians. News4 Consumer Reporter Susan Hogan is working 4 you with important information to help you make a smart choice.

  • Jan 10, 2018

    San Jose Mayor, State Lawmaker Announce Net Neutrality Bill

    San Jose Mayor Sam Liccardo hosted state Senate President Pro Tem Kevin De Leon in a news conference outside City Hall Tuesday morning to introduce a new net neutrality bill.

  • Oct 12, 2017

    Experts See No Real Risk to Licenses After Trump’s TV Threat

    President Donald Trump is threatening NBC’s broadcast licenses because he’s not happy with how its news division has covered him. But experts say his threats aren’t likely to lead to any action. The network itself doesn’t need a license to operate, but individual stations do. NBC owns several stations in major cities. Stations owned by other companies such as Tribune...

  • Oct 9, 2017

    Three Tips for Dealing with Fire Insurance

    Consumer reporter Chris Chmura has helpful advice if you’re a homeowner affected by the North Bay wildfire.

  • Mar 18, 2017

    Telecom Policy Tilts in Favor of Industry Under Trump’s FCC

    Trumpism is slowly taking hold on your phone and computer, as newly installed federal regulators begin chipping away at hard-fought protections on privacy and competition. These protections, put in place during the Obama administration, had upset the phone and cable industries. The new regime at the Federal Communications Commission says consumers win if businesses face less regulation and have more...

  • Jun 8, 2016

    Does Your Doctor Have Malpractice Insurance? Maybe Not

    Katherine Bonenti will share her story with anyone who will listen. She leans toward you a bit to engage you. She conveys latent anger with perfect diction. She waits to watch your jaw drop. Chris Chmura reports.

  • Jun 7, 2016

    Does Your Doctor Have Malpractice Insurance? Maybe Not

    Katherine Bonenti will share her story with anyone who will listen. She leans toward you a bit to engage you. The retired nonprofit executive’s mission is to tell every Californian that neither dentists nor doctors are required to carry malpractice insurance.

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