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NBC Bay Area Responds to travel trouble
Consumer Investigator Chris Chmura recaps the latest on how our Responds team has helped viewers.
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East Bay family's bedbug nightmare
Bed bugs are bouncing back — an East Bay family found out the hard way. They asked consumer investigator Chris Chmura for help.
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NBC Bay Area Responds to cancelled flight, blank gift cards
When you’re struggling to get through to a company, our consumer team is there to help.
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How to get free, face-to-face tax help this Weekend
Income tax returns are due Monday. If you have questions, the IRS will open its doors for special Saturday hours. Consumer Investigator Chris Chmura shows you where and what to expect.
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How to check if your eclipse glasses work
NBC Bay Area Consumer Investigator Chris Chmura explains how to check if your eclipse glasses work when you need it.
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Toll bill too high? Your windshield might be to blame
Is your car’s windshield making you pay when you’re carpooling? The windshields on some cars are keeping drivers from getting toll tag discounts.
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Toll bill too high? Your windshield might be to blame
Is your car’s windshield making you pay when you’re carpooling? The windshields on some cars are keeping drivers from getting toll tag discounts. Chris Chmura reports.
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Fridge failures: LG says angry owners can't sue, company points to cardboard box
NBC Bay Area’s Consumer team filed a report focused on faulty fridges, and then, viewers responded resoundingly about their own refrigerator problems. Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.
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Fridge failures: LG says angry owners can't sue, company points to cardboard box
NBC Bay Area’s Consumer team recently hit a nerve. They filed a report focused on faulty fridges and then, viewers responded resoundingly about their refrigerator problems. Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.
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Gift cards scam: FBI warns of ‘untraceable cash'
A man was caught with more than 5,000 gift cards in Sacramento. Now, he is accused of fraud. NBC Bay Area Responds team maps a global web aimed at draining your gift card and turning it into “untraceable” international cash. Chris Chmura reports.
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Your property tax bill might be about $70 too high. Here's how to fix it
A large number of homeowners might be missing out on a small tax break that’s really easy to get.
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Your property tax bill might be about $70 too high. Here's how to fix it
A large number of homeowners might be missing out on a small tax break that’s really easy to get. Consumer Investigator Chris Chmura reports.
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A look at NBC Bay Area Responds' recent cases
Consumer investigator Chris Chmura takes a look at a recent pair of cases.
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Olympics reality check: A closer look at flight and hotel availability, expenses and scams
Are you interested in going to the Paris Olympics? Consumer Investigator Chris Chmura breaks down what you need to know regarding flights, hotels, expenses, scams and more.
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Expensive fridges are dying young. Owners are suing, claiming fraud
Some owners of LG and Kenmore fridges that broke down far sooner than they should have are now suing the companies, claiming fraud.
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Federal lawsuit claims common fridge failures are corporate fraud
More than 100 people are making a federal case out of their refrigerator troubles. They’re suing over fridges that they say failed far faster than they ever expected. Chris Chmura and the NBC Bay Area Responds team recently looked into the issue — including one Redwood City woman who’s had three new fridges in just five years.
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North Bay family's bank battle
NBC Bay Area Responds to a North Bay family’s bank battle. They asked Consumer Investigator Chris Chmura’s team for help getting more than $15,000.
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Family's European flight flop
NBC Bay Area Responds to a family’s European flight flop. They asked Consumer Investigator Chris Chmura to land an overdue reimbursement.
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What to know about the 2024 Summer EBT program
Nearly 21 million children in the U.S. and its territories are expected to receive food benefits this summer through a newly permanent federal program, according to the USDA.
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South Bay man's trade-in trouble
NBC Bay Area Responds to a South Bay man who says a cellular company cut its promise in half. He was set to lose $400. So, he called Consumer Investigator Chris Chmura’s team.