Google's Gmail glitch which ate thousands of users' e-mail archives earlier this week is finally fixed and under control, Google engineers said on its Apps Status Dashboard late Wednesday night. But if users still have lost e-mail or archives they will have to contact Gmail maintenance.
The problem with Google Mail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
A software storage update was blamed for the bug that left about 150,000 with lost e-mail Feb. 27 on Google's free Web-based e-mail service, Gmail. Google said almost all users had their lost e-mail restored from its back-up, offline tapes. No further messages were left today.
So, does that mean the glitch is fixed or not? Looking at Google's language on the Apps Status Dashboard, it makes me believe its engineers really aren't entirely sure they have the problem beaten -- so instead of admitting that, they instead put out an e-mail address just in case there's more information on the problem out there. It makes them look both competent and caring about the user experience rather than unsure and part of an uncaring corporation.