Christine Roher

Some Bay Area consumers are frustrated with vacation home rental site VRBO. They say VRBO took their money for a service, but then changed the terms of that service. The dispute has even sparked a class action lawsuit.

You can save a chunk of money buying a used car used instead of brand-new one. But the NBC4 I-Team learned you could also be buying one that has serious safety issues: ones the dealer knows about, but just isn’t fixing. Used cars sometimes have recalls, and dealers failed to warn Anthony Santos — before his car caught fire in...

You can save a chunk of money buying a used car used instead of brand-new one. But the NBC4 I-Team learned you could also be buying one that has serious safety issues: ones the dealer knows about, but just isn’t fixing. Used cars sometimes have recalls, and dealers failed to warn Anthony Santos — before his car caught fire in...

Many small-business owners rely on Yelp to attract new customers. But some say Yelp is hurting their business instead.
They say Yelp is robbing them of the good reviews they worked hard for. Yes, those good reviews you’re leaving for your favorite small business may not be helping at all.

Embattled cinema subscription MoviePass faces a class action lawsuit in Northern California, on behalf of customers who say they didn’t get what they paid for.

Embattled cinema subscription MoviePass faces a class action lawsuit in Northern California, on behalf of customers who say they didn’t get what they paid for.

Embattled cinema subscription MoviePass faces a class action lawsuit in Northern California, on behalf of customers who say they didn’t get what they paid for.

Frustrated film fans say they paid for a service they didn’t get, and that the company behind it is ignoring them. Consumer investigator Chris Chmura reports.

Families are paying triple-digital interest on everyday items despite a cap on small loans around 36%. The crux of the practice is whether you’re getting an ordinary loan or an unconventional lease.

The Better Business Bureau has logged hundreds of new complaints about Yeezy Supply. Fans of Kanye West and Kim Kardashian say their fashion brand isn’t delivering.

NBC Bay Area Responds to a San Jose homeowner who believes she’s out close to $10,000. She blames a solar company. Consumer Investigator Chris Chmura reports.

Complaints about solar installations have nearly doubled. Sales practices are often to blame.

After a Lyft driver’s car collides with an Oakland bicyclist, a $1,600 insurance question is raised: who pays?

NBC Bay Area Responds to a bicyclist in Alameda who says he was hit by an uninsured Lyft driver. He turned to Consumer Investigator Chris Chmura to ask: Now what?

A cemetery tells a man that he is due just $15 in compensation when his pre-purchased grave site — next to his parents — is given away to a stranger.

A San Francisco man’s lost luggage story twists to the absurd when he’s sent a part for a car instead of his bag.

San Jose says it will evaluate the process that has sent fireworks fines to some residents who insist they did nothing. Those people complain that the system is flawed.

Residents are frustrated to discover that they can be fined $500 even if a law enforcement officer never visits their home.

The City of San Jose dismisses all citations it issued this summer, because the criteria for fireworks citations “had not been evenly applied.”