When the power goes out, wireless phone providers will be working to keep service online — but be prepared for limited coverage in some areas.

When the power goes out, wireless phone providers will be working to keep service online — but be prepared for limited coverage in some areas. Consumer Investigator Chris Chmura reports.

NBC Bay Area Responds receives more complaints about mobile phones than any other item or problem. Sometimes, gripes are about the price; new phones can cost more than $1,000. We found some buyers are saving money with used phones, but they come with some red flags that could cost you more in privacy.

NBC Bay Area Responds receives more complaints about mobile phones than any other item or problem. Sometimes, gripes are about the price; new phones can cost more than $1,000. We found some buyers are saving money with used phones, but they come with some red flags that could cost you more in privacy. Consumer investigator Chris Chmura reports.

A 74-year-old man ranting about a broken phone drove his car through the glass storefront of a Verizon Wireless store in North Carolina, authorities said Friday, stunning shoppers during the dinner hour at an upscale mall. Charles Michael Hager was charged with assault with a deadly weapon and damaging property after he drove a 2006 Volkswagen Jetta into the store...

Samsung Electronics Co. said Tuesday it aims to launch a foldable smartphone next year under its Galaxy Note brand. Koh Dong-jin, president of mobile business at Samsung Electronics, said the company is setting its eyes on 2018 to release a smartphone with a bendable display. But he said there are several hurdles it has to overcome, leaving room to push...

The 67-game March Madness basketball tournament begins Tuesday, with many games taking place during the day when you’re, ahem, supposed to be working. Fortunately for you — though maybe not for your bosses — all NCAA Tournament games will be available online. Many of the early round games, though, will require a password through your cable or satellite TV subscription....

Samsung Galaxy Note 7 smartphones are being banned from all air transportation in the United States effective Saturday at noon ET, the U.S. Department of Transportation announced Friday. The phones, which are prone to overheat and catch fire, are no longer allowed on planes that travel to, from or within the U.S., even in carry-on or checked baggage, according to...

Samsung Electronics said Friday that discontinuing the Galaxy Note 7 smartphone, which is prone to overheat and catch fire, will cost it about $3 billion in the current and coming quarters, raising total costs from the recalls to at least $5.3 billion. The Note 7 discontinuation will cost in the mid-2 trillion won range during the October-December period and another...

Samsung Electronics seemed to have its smartphone troubles under control – until authorities had to evacuate a Southwest Airlines flight in Kentucky last week for an incident that involved a replacement phone.

A Southwest Airlines flight was evacuated Wednesday morning after a Samsung Note 7 phone started smoking in the cabin, passengers and crew say.